Privacy Policy

KEMET ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products and services, participate in activities on our website, or otherwise contact us. The information we collect may include:

• Contact Information: Name, email address, phone number, company name, job title, mailing address
• Business Information: Company details, product categories, order history, shipping addresses
• Account Credentials: Username, password, and other authentication information
• Communication Data: Information contained in inquiries, requests, or messages you send to us
• Transaction Information: Details about purchases, orders, and payment information (processed securely through third-party payment processors)

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing actions, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our sourcing and brokerage services
• Order Processing: To process and fulfill orders, manage logistics, and coordinate shipments
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Business Development: To identify potential partners, evaluate manufacturer capabilities, and facilitate buyer-seller connections
• Marketing: To send promotional materials, newsletters, and updates about our services (with your consent)
• Analytics: To analyze website usage, understand user preferences, and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Business Partners

We share information with Egyptian manufacturers and US buyers as necessary to facilitate transactions and provide our services. We require these partners to maintain confidentiality and use the information only for authorized purposes.

3.2 Service Providers

We engage third-party service providers to perform functions on our behalf, including:

• Payment processing and financial services
• Logistics and freight forwarding
• Cloud hosting and data storage
• Email delivery and marketing automation
• Analytics and website optimization
• Customer relationship management (CRM)

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4. International Data Transfers

KEMET operates in both the United States and Egypt. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• The purposes for which we collected the information

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Marketing Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relationship.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Jurisdiction-Specific Provisions

13.1 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. KEMET does not sell personal information.

13.2 European Economic Area (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights described in Section 7. We process your information based on the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent.